Order Return and refund policy:
If a client wishes to return a purchased item, the refund will be determined based on the selling price at the time of the return. This policy ensures a fair and transparent approach to refunds, aligning with the current market value of the returned product. Orders return requests can be made through our email support@ogold.app, our team will get in touch with you within 24-48 business days. Delivery and Collection: Upon confirmation of the order and receipt of the bank transfer, clients will receive an email with tracking information to monitor their shipment. The delivery company will subsequently contact the client to arrange the delivery. During the delivery, clients are required to present a valid ID. Please note that a delivery fee applies if the first delivery attempt fails due to an error on the part of the client, rather than the company. Collection of Your Goods from our offices is an option for UAE Residents paying by Bank Transfer. Collection of Orders from our offices is compulsory for UAE Residents and non-UAE Residents wishing to pay by cash.
